Booking and cancellation conditions of the Fullhouse Apartment House

Booking conditions

Reservation and quote request form

These booking, modification and cancellation conditions apply to individual bookings only.

Fullhouse Apartment House accepts accommodation reservations exclusively through the online booking system.

In order to facilitate guests' contact, Fullhouse Apartment House operates a reservation system, which can be found on our website ( https://www.fullhouseapartman.hu ) under the 'Reservation' menu.
We kindly ask guests who intend to book to fill in all the information requested in the booking system accurately and meaningfully, with particular attention to the correct provision of contact information (telephone number, e-mail address and billing address).

The guest is responsible for the accuracy of the information provided in the reservation. If the guest is not available at the phone number or e-mail address provided in the reservation, or the contact information proves to be incorrect and thus it is not possible to confirm the reservation, Fullhouse Apartment House reserves the right to cancel the reservation, which also terminates the claim for accommodation.
We kindly ask our guests to write any requests regarding the accommodation in the "Notes" section. We kindly ask our guests arriving with child(ren) to correctly select the age of the child(ren).

By booking the accommodation, the guest acknowledges that he/she has read the booking and cancellation conditions and accepts them!

In case of a request for an offer, Fullhouse Apartment House will send the compiled offer to the guest in writing, which does not constitute a confirmation. In case of written confirmation of acceptance of the offer, it becomes final after sending the booking confirmation and receiving the advance payment.

Minimum number of nights to book
Our current package offers cannot be booked for fewer nights than the minimum number of nights indicated. Please always take the minimum number of nights indicated into account.

Handling of valuables and cash:
We would like to draw the attention of our dear Guests to the fact that we do not assume any responsibility for valuables or cash lost in the apartment. We recommend that our dear Guests store their valuables in a reliable place.

Advance payment
These advance payment terms apply to individual reservations only.
Fullhouse Apartment House requires a 30% deposit for all individual guest bookings.
The deadline for payment of the advance payment is included in the confirmation as follows:

Advance payment:

- the 30% deposit must be paid to Fullhouse Apartment House - Földesi Éva within 3 calendar days of booking.

Attention!!! If the reservation date is within 3 calendar days of the arrival date, the deposit must be paid by bank transfer to Fullhouse Apartmanház - Földesi Éva on the day of the reservation. After that, there is no possibility to change the date, and the deposit paid by the guest becomes his property, in case of cancellation, no service will be provided for the deposit paid.

We can accept advance payments via bank transfer, online bank card payment (Strip), or OTP credit card system (the booking system charges a 2% handling fee for online bank card payments and a 3.8% handling fee for credit card payments).

The advance payment must be paid by bank transfer to the following bank account number (if you provide a bank account number, we will send you a free payment request):

Eva Földesi
8621 Zamárdi Rétföldi Street 46/B

OTP Bank Plc.
Bank account number: 11773353-20435882
Our international bank account number/ IBAN: HU25117754344570488200000000
BIC (SWIFT) code: OTPVHUHB

The system will send a booking confirmation and fee request, as well as an SMS message to the email address and phone number provided, upon completion of the booking.
The reservation will only become valid/final if the requested advance payment is received by the deadline!
In case of bank transfer, please indicate the name of the person making the reservation and the reservation number in the message section.
The remaining amount beyond the advance payment must be paid on site upon arrival using the specified payment methods!

Please indicate your request for a corporate invoice when booking. We are unable to modify the billing information once the invoice has been issued.

Cancellation and modification conditions

These modification and cancellation conditions apply only to individual reservations.

If the individual Guest notifies in writing at least 28 days before arrival that they are canceling their reservation, the full amount of the deposit paid can be used for a reservation of at least the same value or refunded within 6 months of cancellation, depending on availability.

In the event of a refund, a gross 3% of the advance payment amount will be charged as an advance payment handling fee, and the amount reduced by this fee will be refunded to the Guest.

If the guest does not cancel their reservation in writing within 28 days prior to arrival, the deposit paid will be considered forfeited. The deposit paid by the guest will become their property and no services will be provided in exchange for the deposit paid.

House rules

• The apartment can be occupied between 2-6pm and must be vacated by 10am. This can be flexibly changed after prior agreement.
• Please take care of the equipment and objects in the apartment.
• The person causing the damage or their legal representative is obliged to compensate for any damage caused in the accommodation area.
• In every household, including apartments, it is possible that something breaks down or breaks down through no fault of the guest. In order to avoid major damage, please report this to us!
• Please leave the kettle and grill clean after use!
• We collect garbage selectively, so please dispose of your waste in the appropriate place in the selective collection bin.
• When leaving the apartment, always turn off the water, electricity, and air conditioning, pull and secure the pool cover or jacuzzi cover, and roll up the parasols!
• Only paying, registered guests are allowed to stay in the apartment building! Please register your visitors in advance!
• Pets are not allowed on the premises.
• The total booking fee is the number of days booked in advance. In case your stay is cancelled early, we are unable to refund any money.
• Out of consideration for the silence decree and our neighbors, we kindly ask you to refrain from noisy activities! It is prohibited to operate any kind of sound system (loudspeaker) outdoors!
• The owner has the right to cancel the accommodation if the Guest does not comply with the house rules.
• Our apartments are self-catering, we cannot provide meals. We will prepare the following upon arrival, and you will be responsible for your own needs during your stay.
  - Toilet paper, liquid soap, dishwashing liquid, dish sponge, tea towel, dishwashing tablets, basic spices
  - bed linen, towels
  - bathroom hand towel, exit
• Before booking the accommodation, the Guest read, understood and accepted the house rules.

If the individual Guest notifies in writing at least 14 days before arrival that they are canceling their reservation, the full amount of the advance payment can be used for a reservation of at least the same value or refunded within 6 months of cancellation, depending on availability.

In the event of a refund, a gross 3% of the advance payment amount will be charged as an advance payment handling fee, and the amount reduced by this fee will be refunded to the Guest.

If the guest does not cancel their reservation in writing within 14 days before arrival, the advance payment will be considered forfeited. The advance payment made by the guest will become their property and no service will be provided in exchange for the advance payment.

Terms and conditions for bookings sold by intermediaries

These booking and cancellation conditions also apply to guests arriving through other forums selling Fullhouse Apartment House accommodations (online accommodation booking portals - Booking - Szállás.hu - Airbnb).
In case of differences between the data found on other sales channels and on its own website ( https://www.fullhouseapartman.hu ), the information on its own website shall prevail. We assume no liability for these differences or for any resulting damages.

The parties shall in all cases attempt to settle their disputes arising from the accommodation contract amicably. If the amicable settlement does not lead to a result, the parties shall refer the dispute to legal proceedings. The parties shall have the exclusive jurisdiction to settle their disputes arising from this contract, depending on its jurisdiction, of the Somogy County Court.